Contact Us

Thank you for visiting Her Collection. We value your interest in our store and are committed to providing responsive and reliable customer support. Whether you have questions about products, orders, shipping, returns, or payments, our team is here to assist you with clear and timely guidance.

Customers can contact us through the official support channels listed below. We aim to respond to all genuine queries within our standard support hours.

Customer Support

If you require assistance related to orders, product information, delivery updates, returns, refunds, or general inquiries, please contact us using the details below:

Email: admin@hercollection.shop
Phone: +91 9376631793

Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday & Public Holidays: Closed

We strive to respond to all customer communications within 24–48 business hours.

Order & Delivery Support

For queries related to placed orders, shipping status, tracking updates, or delivery issues, customers are requested to include their Order Number and registered contact details when contacting support. This helps us verify order information and provide faster assistance.

Tracking details are shared once orders are dispatched. Customers may contact support if tracking updates are delayed or unclear.

Returns & Refund Assistance

Customers seeking help with returns, exchanges, or refunds should contact support within the applicable return window mentioned in our policies. Our team will guide eligible customers through the return or resolution process based on order verification and policy conditions.

We recommend reviewing our Return & Refund Policy before requesting assistance to understand eligibility criteria and timelines.

Business Communication

For business, partnership, or compliance-related inquiries, please contact us via our official email. We request that only relevant and legitimate business communications be sent through this channel.

Official Email: hercollectionshop358@gmail.com

Registered Business Address

Registered Address:
74, Maliratna Row House Vibhag - 2, Bapa Sitaram Chock Near Patel Nagar, Kamrej, Surat, Gujarat - 394180

This is the registered operational address for Her Collection.

Ownership & Operations

Her Collection (https://hercollection.shop) is owned and managed by KIAN ENTERPRISE BY MAYUR JITENDRABHAI PARMAR. All order cancellations and refund approvals are handled under this ownership in accordance with stated policies.

Business Information

Business Name: Her Collection
Owner: KIAN ENTERPRISE BY MAYUR JITENDRABHAI PARMAR

Registered Address:
74, Maliratna Row House Vibhag - 2, Bapa Sitaram Chock Near Patel Nagar, Kamrej, Surat, Gujarat - 394180

Customer Support Email: admin@hercollection.shop
Customer Support Phone: +91 9376631793

Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday & Public Holidays: Closed

Customer Support Commitment

At Her Collection, we prioritize clear communication and fair resolution of customer concerns. We aim to provide assistance that is:

  • Timely and responsive

  • Transparent and policy-aligned

  • Professional and respectful

  • Focused on practical resolution

Customers are encouraged to contact us whenever they need clarification or support regarding their shopping experience.