Return & Refund Policy

This Return & Refund Policy outlines the conditions under which products purchased from Her Collection (https://hercollection.shop) may be returned, replaced, or refunded. We aim to maintain fair, transparent, and customer-friendly resolution standards while ensuring policy integrity and misuse prevention.

By placing an order on Her Collection, customers agree to the terms stated below.

Return Eligibility Window

Customers may request a return within 7 days of delivery of the product.

Return requests submitted after the 7-day window may not be eligible unless required under applicable consumer protection provisions.

Eligible Return Reasons

Returns are accepted under the following conditions:

  • Damaged product received

  • Defective or manufacturing fault

  • Incorrect item delivered

  • Size issue (clothing fit concern)

All returns are subject to verification and approval after review of evidence and product condition.

Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • Product used, worn, washed, or altered

  • Missing original tags or packaging

  • Physical damage caused by customer

  • Return request beyond allowed window

  • Minor color variation due to screen differences

Her Collection reserves the right to reject returns not meeting eligibility criteria.

Return Request Process

To initiate a return, customers must contact support with:

  • Order number

  • Reason for return

  • Clear photos of product

  • Packaging images (if damaged/wrong item)

Requests can be submitted via:

Email: admin@hercollection.shop
Phone: +91 9376631793

Return approval and instructions are provided after verification.

Reverse Pickup

For eligible returns, reverse pickup may be arranged through our logistics partners where serviceable.

If reverse pickup is unavailable for a PIN code, customers may be asked to self-ship the item. In such cases, reasonable return shipping reimbursement may be provided as store credit or refund adjustment after approval.

Refund Method

Approved refunds are issued through the original payment method:

  • Prepaid orders → original payment source

  • COD orders → bank transfer or UPI refund

Customers may be asked to provide bank or UPI details for COD refunds.

Refund Processing Time

Refund timeline after returned item is received and verified:

  • Inspection & approval: 1–2 business days

  • Refund initiation: within 3 business days

  • Bank / gateway processing: 2–5 business days

Total typical refund time: 5–7 business days after return receipt.

Replacement Option

Where applicable, customers may choose replacement instead of refund for:

  • Size exchange

  • Wrong item

  • Defective item

Replacement availability depends on stock. If unavailable, refund will be issued.

Return Shipping Responsibility

Her Collection covers reverse pickup cost for:

  • Damaged items

  • Wrong items

  • Defective products

For size exchange or preference returns, reverse logistics may be covered or shared depending on case review and promotional conditions.

Quality Check on Returns

All returned products undergo inspection for:

  • Usage condition

  • Tag presence

  • Original packaging

  • Damage status

Refund or replacement is processed only after successful quality verification.

Refused / Undelivered Orders

If a customer refuses delivery or fails to accept COD orders repeatedly:

  • Return eligibility may be restricted

  • Future COD access may be limited

  • Refund (if prepaid) issued after RTO receipt

This measure prevents logistics misuse.

Fraud & Policy Abuse Protection

Her Collection reserves the right to refuse returns or refunds in cases of:

  • Repeated excessive returns

  • False damage claims

  • Product switching

  • Wardrobing (temporary use)

  • Abuse of COD facility

Such decisions are made after internal review.

Return & Refund Acceptance

By purchasing from Her Collection, customers acknowledge and agree to this Return & Refund Policy, including eligibility criteria, timelines, and verification procedures.

Ownership & Operations

Her Collection (https://hercollection.shop) is owned and managed by KIAN ENTERPRISE BY MAYUR JITENDRABHAI PARMAR. All order cancellations and refund approvals are handled under this ownership in accordance with stated policies.

Business Information

Business Name: Her Collection
Owner: KIAN ENTERPRISE BY MAYUR JITENDRABHAI PARMAR

Registered Address:
74, Maliratna Row House Vibhag - 2, Bapa Sitaram Chock Near Patel Nagar, Kamrej, Surat, Gujarat - 394180

Customer Support Email: admin@hercollection.shop
Customer Support Phone: +91 9376631793

Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday & Public Holidays: Closed