Payment Policy

This Payment Policy explains the accepted payment methods, transaction processing, billing terms, and security measures applicable to purchases made on Her Collection (https://hercollection.shop). We aim to provide customers with secure, transparent, and reliable payment options while ensuring compliance with Indian e-commerce and payment regulations.

By placing an order on Her Collection, customers agree to the payment terms described below.

Accepted Payment Methods

Her Collection supports multiple secure payment options for customer convenience:

  • UPI (Unified Payments Interface)

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Mobile Wallets

  • Cash on Delivery (COD) (where available)

Available payment options may vary depending on customer location, order value, or risk assessment.

Currency

All transactions on Her Collection are processed in Indian Rupees (INR). Customers will be charged the exact amount displayed at checkout with no hidden payment fees.

Payment Security

Her Collection uses authorized and secure payment gateway providers to process all prepaid transactions. Payment pages are protected with encryption and secure protocols to safeguard financial information.

Her Collection does not store or access:

  • Full card numbers

  • CVV codes

  • Net banking credentials

  • UPI PINs

All sensitive payment data is handled directly by certified payment processors in accordance with industry security standards.

Payment Authorization

Orders are processed only after successful payment authorization. If a transaction fails, is declined, or flagged for risk by the payment provider, the order may not be confirmed.

Customers are responsible for ensuring:

  • Sufficient account balance

  • Correct payment details

  • Authorized transaction approval

Her Collection is not liable for payment failures caused by bank or gateway issues.

Cash on Delivery (COD)

Her Collection offers Cash on Delivery in eligible serviceable locations.

COD conditions:

  • Payable in cash to courier at delivery

  • Exact amount recommended

  • Availability may vary by PIN code

  • May be restricted for high-risk or repeated non-acceptance cases

Repeated refusal of COD orders may lead to COD restriction.

Billing Information

Customers must provide accurate billing and contact details at checkout. Incorrect or incomplete information may result in payment verification issues or order cancellation.

Her Collection reserves the right to verify billing information for fraud prevention.

Order Confirmation

Orders are confirmed only after:

  • Successful prepaid payment, OR

  • COD eligibility verification

Customers receive order confirmation via email/SMS after successful placement.

Refunds for Failed or Cancelled Payments

If a payment is deducted but order is not confirmed due to failure or cancellation:

  • Refund is initiated automatically

  • Credited to original payment method

  • Typical timeline: 3–7 business days

Bank processing time may vary.

Refunds for Returns or Cancellations

Approved refunds are processed as follows:

  • Prepaid orders → original payment method

  • COD orders → bank transfer or UPI

Refund timelines follow the Return & Refund Policy.

Fraud Prevention & Payment Security Checks

Her Collection may cancel or hold orders if:

  • Payment flagged as suspicious

  • Multiple failed attempts detected

  • Mismatch in billing details

  • Unusual transaction pattern

Such measures protect customers and payment systems.

Payment Disputes

Customers should contact Her Collection support before initiating payment disputes or chargebacks. We aim to resolve genuine concerns promptly through standard refund or resolution procedures.

Unauthorized chargebacks or false disputes may result in service restriction.

Policy Acceptance

By completing a payment on Her Collection, customers confirm that they are authorized to use the selected payment method and agree to this Payment Policy.

Ownership & Operations

Her Collection (https://hercollection.shop) is owned and managed by KIAN ENTERPRISE BY MAYUR JITENDRABHAI PARMAR. All order cancellations and refund approvals are handled under this ownership in accordance with stated policies.

Business Information

Business Name: Her Collection
Owner: KIAN ENTERPRISE BY MAYUR JITENDRABHAI PARMAR

Registered Address:
74, Maliratna Row House Vibhag - 2, Bapa Sitaram Chock Near Patel Nagar, Kamrej, Surat, Gujarat - 394180

Customer Support Email: admin@hercollection.shop
Customer Support Phone: +91 9376631793

Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday & Public Holidays: Closed